Suishoen is a 5-star hotel located in Hakone. It is known for having a large outdoor hot-spring bath. It has a total of 23 rooms that cost between 65,000 to 125,000 JPY per night, including open-air onsens and yukata robes that guests can wear during their stay. Each room also has a balcony that boasts a view of the forest. Saunas and spas are also available at the inn, where guests can just let loose.
Aside from relaxation, a library is also provided for readers who love to think in tranquility. The hotel serves breakfast and kaiseki dinner at their restaurant. Drinks are also available at the bar. The location is near the open-air museum where guests can visit during their stay. Hakone Suishoen is accessible by rides coming from the Kowakudani Station.
My husband and I stayed here on August 26th to celebrate our 47th Wedding Anniversary.
Our room had both a traditional-Japanese-inn feeling and modern touches: a “Hinoki” bath and sitting area on its private porch and a porcelain jacuzzi bath/modern shower area.
We also choose western beds but there was a separate tatami-mat sitting area with a low table/sunken floor area in front of the television(English instructions provided for it and a DVD player).
The bedroom had a nice computer-desk work area, a small side table located next to a comfortable armchair, and good reading lamps in both of those areas for those who need to do remote work.
Our room called (Haru) was within a short walking distance to the building in which both dinner and breakfast was served.
The bar is worth visiting because the view from its first-floor windows is splendid. Ask to see their wine lists and bar-menu selections. I enjoyed having a nice Wine Cooler there before dinner.
My dinner menu was in English, while my husband’s was in Japanese. The staff surprised us by preparing a nice message plate for our special evening there and gave us a framed photograph of our celebration before we retired for the evening. It was a very nice gesture.
Both meals were very well-planned and served timely. I really compliment the chef on his wonderful choices for the seasonal meals and especially for his “heavenly”-tasting “suimono” and “miso” soups.
A little oasis hidden in the mountains. Staff extremely attentive and discrete, quiet surroundings. Very comfortable rooms with private ofuro. All the needed amenities and more. Several small indulgences at the bath area. 5-star kaiseki for dinner and a wonderful breakfast (both western and japanese). I highly recommend the half pension package.
No detail too small
Lots of hotels tell you they prioritise service. This one actually walks that walk, in a blissfully traditional, low key (but distinctly up market), uniquely Japanese style. The location is both lovely and convenient. The rooms have everything you could conceivably want, not least the en suite onsen ( at a toasty 42°C!). Staff try really hard to anticipate your every request.
We ate in the hotel twice, both gourmet delights. Once Kaiseki, a new experience for my, but eighteen (albeit small) plates later I was struggling. Once tepinyaki, with a personal chef cooking only for you. In both cases the service was beautifully executed and gave you great privacy. And the food was just outstanding.
We spent two nights here while in Hakone. The stay was booked after extensive research looking for a private Onsen.
This is quite possibly the most impressive experience I've had at a hotel in years!
+ the entire team running this place. I have travelled all over Europe and Asia and they are simply the best
+ dinner, it is an experience in itself
+ the rooms - generous
+ service - just about anything you can think of is catered for
- price. It is expensive by most hotel standards but Hakone Suishoen is not most hotels
Great romantic getaway - feel pampered from pick-up thru send-off
Our #1 requirement when ryokan-hunting was to have private onsen baths in the room itself - check! Comfortable, spacious, luxurious rooms - check! Sophisticated cuisine - check! Privacy, exclusivity, not crowded (at least not visible) - check!
Upon arrival at Kowakidani Station (via rail or just across the road from the bus stop), call the resort to send a car to pick you up. I wouldn't recommend walking to the resort if you've got luggage as it's uphill all the way.
Upon arrival you're invited to sit in the small lounge with a view of the resort grounds. A butler will bring you to your room and explain how things work, where meals take place, confirm your meal times, etc.
The photos don't lie. Our Stylish Twin Suite and Comfort Twin Suite (booked thru JapaniCan) looked exactly as advertised, if not better. Both are in the same block. The former is on the ground floor, the latter on the first level. Both had private baths which featured hot spring water flowing continuously into a rectangle bath which had a waterproofed TV screen and a tap for cold water to customize the bath temperature to your liking. The bath is on the discreet balcony (with privacy screens, etc.) that offer and outdoor feel with a view of the nearby forest around the resort. They are linked to the glass-walled shower/cleaning booth (look-up onsen procedures).
The Stylish Twin Suite has a sliding door between the bedroom and the living area. The toilet is connected to the bathroom which opens out to the private bath. In the Comfort Twin Suite, the toilet is separate from the bathroom. Both rooms welcoming, comfortable, tastefully decorated to be a fusion of traditional & new, well-appointed, and in almost-new condition. There are English instructions for how to use the onsen, wear the yukata, etc. so don't fret about whether you're going to fit in. Drinks (juices, tea, flavoured-tea, beer, mineral water, cider, green tea & traditional dessert) in the fridge and the Nespresso machine are complimentary which is a nice gesture.
As with all onsen-ryokan stays, the dinners are integral to the experience. Our first night, we opted for the kaiseki dinner, and on the second, we had the hot pot. Both were first class with premium ingredients, thoughtful combinations, perfectly prepared & elegantly presented. Each of our dinners and breakfasts were served in different rooms within the restaurant building (a cultural heritage building) which offered peaceful views of the garden.
The staff all aim to delight and our every need were promptly taken care of. Communication was easy, all staff spoke more English than we do Japanese - and several were fluent. Language was the easy part.
Its location is close enough to a train station & bus stop that made it a great base to explore the rest of Hakone. Hakone is beautiful and very relaxing but this resort made us keep looking forward to the end of our days outing just so that we could get back to the resort and our comfy room.
Certainly one of the top resorts in our list. Wouldn't think twice to come back home.