Frequently Asked Questions
For questions regarding the Samurai Ninja Museum, please visit our FAQ page.
KIMONO TEA CEREMONY MAIKOYA FAQ
Table of Contents
- Kimono Rental Return Time
- Booking Start Timing for Geisha Experience
- Age Requirements
- Chair Availability
- Kimono Size Availability
- Photographer Arrangement
- Bringing an External Photographer
- Waitlist Policy
- Coupon “smile” Blackout Periods
- When Your Preferred Date or Time Is Unavailable
- Luggage Storage
- Joining the Tea Ceremony in a Kimono Rented Elsewhere
- Parking
- Late Arrival Policy
- Recommended Arrival Time
- Wearing a Kimono During Pregnancy
- Language Support Other Than English
- Photo and Video Policy
Q. Until what time can I keep the rental kimono?
A. The final return time is 6:00 PM. Guests who book a kimono-included experience plan may continue wearing their kimono and enjoy sightseeing until 6:00 PM.
Please note: Guests with a 5:00 PM reservation, as well as guests who book a geisha-related experience starting after 6:00 PM, may keep the kimono on until the end of their experience.
Q. I cannot book a geisha experience in spring (March–April) or autumn (October). When does booking open?
A. In principle, reservations open gradually about 1 to 2 months before the desired date.
Please note that we do not provide individual notifications when booking opens. We kindly ask you to check the latest availability on the official reservation page.
Q. What age do children need to be to participate?
A. Kimono Tea Ceremony, Tea Ceremony, and Geisha Experience plans are available for guests aged 7 and above.
Please check each plan page for details. If you have any questions, feel free to contact us by email.
Q. Are chairs available?
A. Yes, chairs can be arranged. However, the number available is limited depending on the experience. After completing your reservation, please contact us by email as early as possible if you require a chair.
Q. What kimono sizes are available?
A. We offer kimono sizes up to Japanese size 6L.
- Men: up to approximately 180 cm waist circumference
- Women: up to approximately 150 cm waist circumference
Please note that the number of larger-size kimono is limited.
Q. Can I add a photographer to a regular Kimono Tea Ceremony booking?
A. Photographer service is not available for group sessions. However, it may be arranged as an optional add-on for private sessions only. Please contact us by email for details.
Q. May I bring my own photographer?
A. External photographers are permitted for private tea ceremony experiences only.
Please note that the garden is a shared space used by other guests, so we kindly ask for your consideration. External photographers are not permitted for group sessions or private geisha experiences.
Q. Is there a waitlist?
A. We are sorry, but we do not operate a waitlist or send individual notifications. If a cancellation occurs, it will be reflected in the reservation system in real-time.
Q. The coupon code “smile” does not work. When is it unavailable?
A. The coupon is not valid during the following blackout periods:
- Spring: March 16 – April 30
- Autumn: October 1 – October 31
- Year-end / New Year: December 20 – January 5
Q. Can you store suitcases or large luggage?
A. We do not have space in the store to keep large luggage. We kindly ask that you use a coin locker at a nearby station before coming to the store.
Q. Can I join the tea ceremony wearing a kimono rented from another shop?
A. Yes, of course. However, if you reserve a kimono-included tea ceremony plan, we are unable to refund only the kimono rental portion of the fee.
Q. Is parking available?
A. We do not have dedicated parking. Please use a nearby coin-operated parking lot. Please do not park on the street in front of the store.
Q. Can I still participate if I arrive late?
A. We will do our best to accommodate you depending on the situation. However, part of the experience may be shortened, or we may not be able to admit you. Please contact us as soon as possible.
Q. How early should I arrive?
A. We recommend arriving at least 5 minutes before your reservation time for smooth check-in.
Q. Can I wear a kimono if I am pregnant?
A. Participation may be possible if your condition is stable. We kindly ask that you contact us in advance if you have any concerns. Please prioritize your physical condition.
Q. Do you offer support in languages other than English?
A. Guidance is provided mainly in English. Interpreters are not allowed to join group sessions. For accompaniment, please reserve a private experience.
Q. May I take photos or videos inside the venue?
A. Photography is not permitted in the dressing room. During the tea ceremony, photos are allowed, but some moments may restrict video. Note: Photos of geisha may not be posted on social media
Q. Why can’t I select my preferred date or time?
A. Dates and times that cannot be selected are either fully booked or not yet open for booking. We recommend checking an alternative date or visiting our website later for updates.
SAMURAI NINJA MUSEUM FAQ
Table of Contents
Q. What age do children need to be to participate?
A. Age requirements vary depending on the experience. Please see below for details:
• Ages 3 and up: Family Ninja Experience, Family Samurai Experience, Basic Ticket
• Ages 7 and up: Samurai Experience
• Ages 10 and up: Premium Samurai Experience
If you have any questions, please feel free to contact us by email.
Q. Why can’t I select my preferred date or time?
A. Dates and times that cannot be selected are either fully booked or not open for booking. Please consider another date or time, or check again later in case availability changes.
Q. Is there a waitlist?
A. We are sorry, but we do not operate a waitlist or send individual notifications. If a cancellation occurs, availability will be reflected in the reservation system in real-time.
Q. The coupon code “smile” does not work. When is it unavailable?
A. The coupon is not valid during the following blackout periods:
- Spring: March 16 – April 30
- Autumn: October 1 – October 31
- Year-end / New Year: December 20 – January 5
Q. Can you store suitcases or large luggage?
A. We do not have space in the venue to keep large luggage. We kindly ask that you use a nearby coin locker before visiting.
Q. Is parking available?
A. We do not have dedicated parking. Please use a nearby coin-operated parking lot and do not park on the street in front of the venue or on nearby roads.
Q. Can I still participate if I arrive late?
A. We will do our best to accommodate you. However, part of the experience may be shortened, or we may not be able to admit you. Please contact us as soon as possible if you expect to be late.
Q. How early should I arrive?
A. For smooth check-in, we recommend arriving at least 5 minutes before your reservation time.
Q. Can I participate if I am pregnant?
A. Some experiences include physical movement, so if you have any concerns, please contact us in advance. Please prioritize your physical condition on the day.
Q. Do you offer support in languages other than English?
A. Guidance is provided mainly in English. If you would like to be accompanied by an interpreter, please reserve a private experience.
Q. Do you use real swords?
A. For safety reasons, we use tools designed specifically for the experience. Please check each plan page for details.
Q. May I take photos or videos inside the venue?
A. Photography and video recording are allowed.
Please be considerate of others. Make sure that voices of guides/guests are not captured in videos, and try not to include other guests in your shots. Please follow any staff instructions.
