Cancellation Policy

• You can notify us via email for your cancellation and amendment request. (Not accepted by phone)
• Cancellation is very easy: Please reply to the order confirmation email with the subject line “Cancel”, or send a cancellation request to cs@maikoya.com
  Requests made via the booking comment section or social media will not be treated as official cancellations.

1. General and Private Experiences Policy (Excluding Group Bookings)

2. Group Experiences Policy (Applicable to Experiences named "For Groups")

[Normal Season] Periods other than Peak Season

[Peak Season] * March 16th – April 30th  * October 1st – October 31st * December 20th – January 5th

キャンセルポリシー

• キャンセル・変更はメールにてご連絡ください。（お電話では承っておりません）
• キャンセルされたい場合は、受注完了Eメールに返信で、ご連絡ください。件名を"キャンセル"としてください。