Cancellation Policy

• You can notify us via email for your cancellation and amendment request. (Not accepted by phone)
• Cancellation is very easy: all you need to do is reply to the order confirmation email with the subject: cancel. 

1. General and Private Experiences Policy (Excluding Group Bookings)

2. Group Experiences Policy (Applicable to Experiences named "For Groups")

[Normal Season] Periods other than Peak Season

[Peak Season] * March 16th – April 30th  * October 1st – October 31st * December 20th – January 1st

キャンセルポリシー

• キャンセル・変更はメールにてご連絡ください。（お電話では承っておりません）
• キャンセルされたい場合は、受注完了Eメールに返信で、ご連絡ください。件名を"キャンセル"としてください。