Lake View Toya Nonokaze Resort is an onsen hotel with its location in the district of Abuta which lies in Iburi and Shiribeshi Subprefectures. The onsen is situated in a town called Toyako which is known for hot-springs and is near Lake Toya.
Some of its rooms are designed in Western-style and while others feature a combination of the traditional Japanese style and Western aesthetic. The hotel has a total of 166 rooms which cost between 30,000 to 50,000 JPY per night including attached shower rooms and some with hot spring baths.
The location of Lake Suite Ko no Sumika can be reached by rides coming from New Chitose Airport or the Minami-Chitose Station.
Does this place have a private onsen for couples and families? Is this venue tatoo friendly?
(1) Rooms with scenic view hot spring baths available
(2) Rental hot spring baths for private use (outside guest rooms): 2 baths
Tourist spots nearby
Lake Toya, Noboribetsu Onsen, Lake Shikotsu
Number of rooms
*The “Western-style Rooms or Japanese/Western-style Rooms with Scenic View Baths (Nonokaze Club)” and “Deluxe Rooms with Lake View Baths” come with private hot spring baths.
Rooms with open-air baths
Is this place ryokan only or ryokan with an onsen?
Does this ryokan have private onsen (hot spring)?
Is there a communal shared public bath?
Are there additional rental options?
With open-air tubs 0 With indoor tubs 2 With both indoor and outdoor tubs 0 Hours 4 pm-12 am Price 3300 yen / 50 minutes How to book Reserve in advance
Price range (yen)
16,400 – 31,900
The price includes one dinner and one breakfast
The Lake View Toya Nonokaze Resort
Total rating: 4.5
We stayed at the resort for 3 days & 2 nights from 8th to 10th April.
Overall stay was great.
Below points that we’d appreciate:
*Great onsen, its very clean. One of the best we had.
*Breakfast had enough varieties for us especially a family with children.
*Room was clean especially as we expected.
*Staffs were friendly and very accommodating.
*Dinner was fine. Thank you for a special sashimi plate on the eve before we left.
*Omotenashi was done nicely and appreciate for the kind attention when My son fell down into fountain pont and he got his shoes and clothes wet. Your team had these items dried when we arrived in our room.
Some points we’d like the management to improve:
*A signage/blocking line to be in placed in front of the pont if the fountain is off to avoid any accident.
*Kids yukata were only provided on the following day. It should be there upon arrival
*Dinner menu should be different everyday.
*Hand sanitizer should be placed near massage chair.
Thank you for great service and for sure we will come back again.
We literally splurged for a night stay in this resort. Cost us quite a bomb in our opinion.
There was nice view, fireworks view from the comfort of our bed was awesome. Ample space in the room as well.
However dinner was soso, we were abit disappointed with the selection, didn’t taste as good as we had expected.
Wifi was also weak in the room
One thing to rave was definitely the rooftop open air hot spring bath. The view was breathtaking. Was regretting why we didn’t explore the rooftop spring bath first.
Once in a life time experience!
Horrible service and disappointing experience
I live in Hokkaido and wanted a staycation by the lake for my wife's birthday. We travel international regularly with 2 kids and are pretty easygoing. Our experience at Lake View was massively disappointing and some of the worst service I've experienced in Japan during my 7 years of living here.
- Firstly there is no exterior signage in English whatsoever, only calligraphy style kanji so locating the right hotel was difficult from the main street
- Check-in man spoke to me in Japanese for 10 minutes, and after I struggled using google translate and aksing my wife for help, he decided to to break into perfect American English. Why didn't he speak English from the beginning it is baffling to me as a Westerner and I was visibly struggling to fill out forms in Japanese
- I messaged hotel earlier in the week to arrange a birthday cake or dessert for my wife but this was never recorded. I asked staff if they could just ask the kitchen nicely if they can do anything happy to pay a premium and he flat out refused to even call the kitchen to see if it was possible - he kept repeating they need 3 days notice and would not even put in a request even after I showed him my sent emails with the request from the week before. I have honestly NEVER had such disgraceful service like this anywhere in the world.
- Hotel charged me for 4 adults when we had adults and 2 kids, the staff at check-in said they would refund the difference at check-out. Upon check-out a different staff member said rudely their policy is no refunds after payment and refused to make up for the overpayment. Unreal.
- We were never supplied any kids slippers or yukata to wear around hotel and staff seemed happy to observe by 4 and 6 year olds stumbling around the hotel in adult slippers and never offered to rectify. There was no kids supplies of any kind only adults sizing
- Check-out we were charged onsen tax which is fine. The laminated notice they provided at check-out said 150yen each. After handing over cash she said no actually its 300yen. Baffled I said it says 150 on the sheet right here you just gave me. She said that is wrong and needs to be updated. OK.
- We were early to the buffet dinner and with plenty of window tables free overlooking the lake I asked if we could sit at one. The waiter staff said no they are full when clearly the tables were empty!? He sat us in the main area right next to the food area in a high traffic area. During our meal I saw other families and couples seated in the good spots after us so clearly they were no full. Maybe my yukata was tied on the wrong side.
- Hotel guide we were given said fireworks were on at 8:45pm. After 9pm rolled around I called reception and they said fireworks are cancelled until July even though room guide says they start in April. No big deal but feel as an main area attraction this perhaps could have been communicated at check-in.
- No ice or vending machines at hotel which is normal for even the most budget hotels in Japan - you need to walk a few blocks to convenience store.
- Luggage trolley was never collected and sat outside our room for the duration of our stay.
All in all, considering the great reviews I was surprised at the low level of guest service and poor treatment of my family. Felt mis treated from the get go and it lasted to the end. Maybe staff are coming back from covid leave and forgot how to treat customers.
To be fair, the onsen is nice and food is OK, but plenty of other options around the lake that might value non-japanese guests and treat them with same basic respect and fundamental hospitality.
We had two nights here, in a private onsen room on the top floor. Marvelous. They are strict on check-in times so be ready for that. The welcome Haksup juice is delightful. The room was big and clean with wonderful views. We caught the Donan bus from Rusutsu and walked to the hotel. Buffet dinner and breakfast were included in our package. Lovely food, with a great variety. The staff, particularly Rem San, were so good.
It's easy to catch a bus to Mt Usu. The stop is 100 m from the hotel. The Illuminated Walkway (winter) is lovely, and Lake Toya cruise is fun and quirky.
Snow and Onsen
Loved this resort so much💕. Friendly and helpful staff particular Sege San who served us French dinner and breakfast (superb meals) and Kaori
San who sent us off on the bus after
we checked out. Thank you so much!
Hoping to come back soon😘